Money
Refund policy
Last updated 27 August 2026
Placements are non-refundable, including when you are outbid. This page sets out exactly what that means and the narrow situations where money does come back.
Placements are non-refundable. Once a listing is live, the money is spent. This is the whole basis on which positions are priced, and it applies without exception to being outbid.
Why there are no refunds
A placement is an advertising slot on a public board whose order is set by money. Once your listing is published, it has been delivered: it is visible, it is linked, and anyone can see it. A later fall in position is not a failure of delivery — it is the board working exactly as described, because someone else paid more.
What is not refundable
- Being outbid. Someone taking your rank, a minute or a month after you pay.
- Position or visibility. Your entry moving down as others place or back.
- Performance. Fewer clicks, visitors, sign-ups or sales than you hoped for. We sell a placement, never an outcome.
- Change of mind, internal approval withdrawn, or a campaign cancelled at your end.
- Backing. Money added to an entry that already exists cannot be withdrawn or moved.
- Removal for breach. A listing taken down because it broke the terms or listing rules.
The narrow exceptions
We will refund in these situations, and only these:
| Situation | What you get back |
|---|---|
| We take payment and then decline the listing at review, so it never goes live | The full amount |
| A duplicate or clearly erroneous charge for the same placement | The duplicate amount |
| We remove your listing at the request of the person or brand named in it | The unexpired portion |
| We close the board, or the site, while your placement is live | The unexpired portion |
| The site is unavailable for more than [72] continuous hours during your term | That period extended or credited |
How to request one
Write to [billing@goatworld.io] within [14] days of the charge, with the payment reference, the board and the listing name. We aim to respond within [3 business days]. Approved refunds are returned by the original payment method within [7–10 business days], less any non-recoverable payment processing fee where the law permits.
Cancelling a live placement
You can ask us to take your listing down at any time and we will, usually the same day. Taking it down early does not generate a refund of any part of the amount paid.
Chargebacks
Please contact us before raising a dispute with your bank. Where a chargeback is raised for a placement that was delivered as described, we may remove the listing without refund, recover the amount and any fees incurred, and decline future business.
Your statutory rights
Nothing here limits any right you have under mandatory consumer law where you live. Note that placements are advertising services supplied to a business or an individual buyer for publication, and any statutory cooling-off period that would otherwise apply ends once publication begins with your agreement.